The company secures that customers are informed of what ways their personal information is used and what measures are taken to protect their privacy in accordance with Privacy Policies.
The company notifies of updates of Privacy Policies, if any, through the noticeboard of its website (or personal notification). This policy comes into effective on March 23, 2013.
Personal Information Items to Be Collected
The company collects the following personal information for consultation, etc.
Collected information: E-mail address / How to Collect Personal Information: the website (Q&A, CLEAN BELL)
Purposes of Collection and Use of Personal Information
The Company uses collected personal information for the following purpose: [Handling of customers’ complaints, delivery of notifications]
Purposes of Retention and Use of Personal Information
In principle, once the purpose of using collected personal information is fulfilled, the information is deleted immediately. However, the following information may be retained during the designated period for the reasons below:
- Item of retention: E-mail address
- Basis for retention: Records of consumers’ complaints or disputes
- Period of retention: 3 years
Procedures and Method of Personal Information Destroy
In principle, once the purpose of using collected personal information is fulfilled, the company deletes the information immediately. The following are the process and method of information deletion: Process of deletion Member information that is entered for customer consultation, service application, etc. is transferred to a separate database once its purpose is fulfilled (in the case of paper, a separate filing cabinet) and then destroyed within a designated period in accordance with internal directions or related laws on privacy protection (see the period of storage and use). Personal information transferred to a separate database is not used for any other purpose unless it is required by law. Method of deletion Personal information saved in an electronic file format is deleted by means of a technical method that makes it unable to open the file.
Cookie Operation and Utilization
This website uses no cookies.
Provision of Personal Information
In principle, the company never provides a user's personal information to a third party except the following cases:
- Users agree in advance and relates laws or regulations require of it
- An investigation agency requires of it according to procedures and methods designated by law
Outsourcing Management of Collected Personal Information
The company does not entrust any third party company to handle customers’ information without their consent.
If there are such needs in the future, we will notify customers of the entrusted entity and details to obtain prior consent.
Rights of Users and Their Legal Representatives and How to Exercise Them
A user may exercise the following rights as an information subject (or the subject’s legal representative):
- 1. Request for access to one’s personal information
- 2. Request for deletion or correction of one’s personal information
- 3. Request to stop handling of one’s personal information
The right stated above may be exercised by completing Annex Form No. 8 of the Enforcement Rules of the Personal Information Protection Act and sending it on a written form, via e-mail or fax, etc. In response, the institution will take action immediately. In the event that a user requests to correct errors or delete personal information, the company does not use or provide the personal information until the action of correction or deletion is taken. An information subject’s request for access to personal information or suspension of handling may be limited in accordance with Article 35-5 and 37-2 of the Personal Information Protection Act. A request for personal information correction or deletion may be rejected in the case that other laws specify the personal information as an required item to be collected. It shall be verified whether the person who requests access, correction/deletion, or suspension of handling the information is the information subject himself/herself or his/her legitimate representative. As for children aged under 14, their legal representatives reserve the right to access or correct the child’s personal information or to withdraw the agreement of collection and use. The right stated in Paragraph 1 above may be exercised through a legal representative or an entrusted individual. In this case, a letter of attorney shall be submitted in Annex Form No. 11 according to Enforcement Rules of the Personal Information Protection Act.
Customer Service Regarding Personal Information
The company designates the department and manager in charge of protecting customers' personal information and handling related complaints.
The personal information manager: Gwon, Jun-an (Inquiry: 02-2684-5421 / it-team@dongkoo.co.kr)
You may report to the manager or department in charge of personal information management any request regarding personal information protection in relation to the use of our services.
The company will reply to users' reports promptly and faithfully.